General Information

Introduction

DEEWAN collects a series of general information and data when you use our site. This general information and data are stored in our server log files. The information and data collected may include the following: the browser types and versions used, the operating system used by the accessing system, the website from which an accessing system reaches our website (so-called referrers), the sub-websites, the date and time of access to the Internet site, an Internet Protocol address (IP address), the Internet service provider of the accessing system, and any other similar information and data that may be used in the event of attacks on our information technology systems.
When using this general information and data, we will not draw any conclusions about you.
Rather, this information is needed to ensure that the content of our website is being continuously optimized and correctly delivered.
The anonymous data of the server log files are stored separately from all personal data that you provide that is mentioned above.
Account
The registered account through the registration process on DEEWAN Dashboard
DEEWAN Dashboard
This means the dashboard made available to the users, located at
Simple, Reliable Customer Communication | Deewan
Data Controller
Means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data
Data Processor
Means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller
Acronym
Definition
The merging between data collecting and data processing systems typically represents an extraordinary approach to DEEWAN’s structure and often requires a rework of the criteria under which both systems must work to provide more responsiveness to dynamic considerations and result in better perspective priorities toward attaining overall operational efficiency.

Processing of Personal Data during Your Use of Our Website

Your visit to our website and/or use of our online services will be logged. The IP address currently used by your device, date and time of access, the browser type and operating system of your device, and the pages accessed may be recorded.

  • Privacy Policies (deewan.sa)

is developed using HubSpot, therefore the logs are supposedly stored at HubSpot as well.
This data is collected to optimize and improve our website as well as our online services. The controlling and processing are legally based on legitimate interest as it is in our legitimate interest to protect our website and improve the quality of our services. Additionally, your personal data is only stored if you provide it to us on your own account, e.g., as part of a registration, a survey, an online application, or for online purchases (performance of a contract). We have taken appropriate measures to ensure that the data provided to us during these processes is adequately protected. These measures include, but are not limited to, encryption, access control, segregation of duties, internal audit, etc.

  • Data are encrypted only if they are transited using HTTPS.
  • All data are stored in a private and secured.

Contact Form

You can use the contact support@deewan.sa for any request. The personal data will only be processed for answering your request.

Registration for an Account or to Place an Order

DEEWAN will not store your personal data. When you register your information on DEEWAN’s website, only your IP address – assigned by the Internet Service Provider (ISP) – date and time of the registration, your name, and address are stored. However, any other personal data, including your credit card or other payment information, will not be stored by DEEWAN. DEEWAN will not share or otherwise disclose any personal data that is collected about you through our website, except in any of the following situations or otherwise described in this Privacy Policy:

  • You request, consent, or authorize the release of your personal data.
  • DEEWAN may disclose personal data to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, or to enforce DEEWAN’s Terms of Use or other agreements, or to protect DEEWAN’s Group rights, property or safety of the rights, property, or safety of DEEWAN Group and DEEWAN users or others. DEEWAN reserves the right to release information that DEEWAN collects to law enforcement or other government officials as DEEWAN, in its sole and absolute discretion, deems necessary or appropriate.

We use this information to provide you with specific services that can only be provided to registered users. If you register your data, you are free to change or delete the data specified during the registration at any time.
Personal data you have given will only be used to purchase and/or deliver our services. Without your personal data, we will not be able to process your order. Your personal data will be stored for as long as needed for us to fulfill our obligations towards you, including but not limited to, delivery of the products or services, providing warranties, support, etc. except where we are legally obliged to further store your data to submit it to public authorities, for example to tax authorities. This storage and transfer of your personal data to public authorities are based on fulfilling a legal obligation.
If you create a customer account, you will not have to send us your personal data every time you access information/materials intended only for registered customers. The personal data that you provided in the registration form will only be processed for creating and maintaining your customer account. Your personal data will only be stored until you delete your account. If you delete your account, your personal data will be deleted without undue delay except where we are legally obliged by law to further store your data. Please note that you will not be able to use your customer account anymore after being deleted.

Cookies

To make your website visit more pleasant and enable the use of certain functions, we may use cookies on various pages. Cookies are small text files that are stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session. Other cookies remain on your device and enable our partner companies or us to recognize your browser on your next visit. You can set your browser in such a way that you are informed about the setting of cookies separately and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. For more information, see the help function of your Internet browser. If cookies are not accepted, the functionality of our website may be limited.
Many Internet sites and servers use cookies. Cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.
For DEEWAN, cookies are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregated data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. However, you should be aware that some features of the site may not function at full capacity if you turn cookies off.

Third-Party Disclosure

DEEWAN hereby confirms that it does not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is required to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Data and Information Protection

Personal data provided to us via our website will only be stored until the purpose for which they were processed has been fulfilled.
Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible. Your data is encrypted and pseudonymized once it is added to our server. Only those who require access to your information for the provision of services to you through DEEWAN will be granted access to it and are further required to keep the information they are exposed to confidential. Furthermore, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
Rest assured; we implement various security measures when a user places an order to maintain the safety of your personal information.
You may request that we remove this information at any time by contacting the contact email below.

Disclosure of personal information


You consent to us sharing your Personal Information with third parties in the following circumstances:

  1. when you engage with third parties via the use of our Service or Electronic Platforms, who are not service providers to us. Such instances include but are not limited to engaging via SMS. In such instances, information pertaining to your corporate or personal name, phone number, or email address may be shared with those third parties that you engage with. Sharing such information with a third party at your own volition puts such information in that third party’s control and as such we are not responsible for any data processing, storage, or usage that shall be performed by any such third-party who you share information with.

  2. Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

  3. To our third-party service providers. We partner with and are supported by service providers around the world. Personal information will be made available to these parties only when necessary to fulfill the services they provide to us, such as software, system, and platform support; direct marketing services; cloud hosting services; advertising; data analytics; and order fulfillment and delivery. Our third-party service providers are not permitted to share or use personal information we make available to them for any other purpose than to provide services to us.

Retention Period

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After the expiration of that period, the corresponding data is routinely deleted according to the Bureau of Experts at the council of Ministers , as long as it is no longer necessary to fulfill the contract or the initiation of a contract.

 

Data Security

The security of your Personal Information is important to us. However, no method of transmission over the Internet, or method of electronic storage. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Right to Erasure (Right to be forgotten)

On termination of your contract with us for Services, or upon termination of your use of our Electronic Portals, we may destroy or otherwise dispose of any of the data in our possession, no later than 60 days after the effective date of the termination of the contract or use of the Electronic Portals as the case may be, except to the extent that we are required by law to keep any data, in which case we shall retain the data for such period of time and may destroy or otherwise dispose of any of the data after the required period.

Changes to this Privacy Policy

This Website Privacy Policy is effective as of October 19th 2022, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Website Privacy Policy at any time, and you should check this Policy periodically.
Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Policy. If we make any material changes to this Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website